Cancellation Policy

This Cancellation Policy outlines the terms and conditions for canceling orders placed with Ethnoz Ltd ("we," "us," or "our"). By placing an order with us, you agree to the following cancellation policy:

1. Order Cancellation:

a. Orders can be canceled within a specified time frame from the time of purchase. The applicable time frame for cancellation will be mentioned during the checkout process and in the order confirmation.

b. To cancel an order, customers must contact our customer support team through the provided contact details on our website.

2. Cancellation Fees:

a. Orders canceled within the allowed time frame may not be subject to cancellation fees.

b. If a cancellation request is received after the specified time frame or if the order has already been processed for shipment, cancellation fees may apply.

3. Refund Process:

a. If a cancellation is approved and a refund is applicable, the refund will be processed using the original payment method.

b. The time it takes for the refund to be reflected in the customer's account may vary depending on the payment method and financial institution.

4. Exceptions:

a. Custom or personalized orders may not be eligible for cancellation once the production process has begun.

b. Products that are explicitly marked as non-cancelable or non-returnable at the time of purchase are not eligible for cancellation.

5. Changes to Orders:

a. We understand that customers may need to make changes to their orders. Changes, including modifications to product selection or shipping information, may be accommodated within a certain time frame.

b. To request changes to an order, customers must contact our customer support team promptly.

6. Right to Cancel:

a. We reserve the right to cancel an order for reasons including, but not limited to, product unavailability, errors in pricing or product information, or suspicion of fraudulent activity.

b. In the event of such cancellation, customers will be notified, and any payments made will be refunded.

7. Contact Information:

If you have any questions, concerns, or inquiries regarding our cancellation policy, please contact us at info@ethnoz.uk or by phone at +44 7564644484.

This Cancellation Policy is effective as of [Date]. We reserve the right to update or modify the policy at any time, and any changes will be effective immediately upon posting on our website.