Choosing to shop with Ethnoz means you've placed a great deal of trust in us. In sharing your personal information, we hope you in return benefit from a tailored and convenient shopping experience. With trust comes responsibility and we take this responsibility very seriously.
This privacy policy helps you to understand how we use your personal information and who we share it with. It applies if you shop on a ETHNOZ UK website, using the ETHNOZ app, or if you otherwise share your personal information with us; for example, if you contact us with a query or we send you marketing.
We change the terms of this privacy policy from time to time and you should check it regularly. The last updated date is shown at the beginning of the document. If we make any material changes, we will take steps to bring it to your attention.
We are ETHNOZ Ltd (company number: 14082975), when we say “we”, “our” or “us” in this policy we are referring to Ethnoz Ltd. We are the data controller, which means we are responsible for deciding how and why your personal information is used. We are also responsible for making sure it is kept safe, secure and handled legally.
We operate to the highest standards when protecting your personal information and respecting your privacy. If you have any questions about your personal information, or how we use it, you can contact writing to info@ethnoz.uk
You have a number of “Data Subject Rights”, we have explained below what they are and how you can exercise them. Right of access – You have the right to request a copy of the personal information that we hold about you. Right to rectification – If you think any of your personal information that we hold is inaccurate, you have the right to request it is updated. We may ask you for evidence to show it is inaccurate. Right to erasure – (also known as the Right to be Forgotten) - You have the right to request that we delete your personal information that we hold. Right to restriction of processing – You have the right to request we restrict or suppress the personal data we hold about you. Right to data portability – You have the right to ask us to electronically transfer your personal information to another organisation in certain circumstances. Rights with regards to automated decision making, including profiling – We sometimes use your personal information to make decisions by automated means. This involves us analysing your account activity including applications, orders, payments etc. We do this to confirm your identity, prevent and detect crime, and lend responsibly. This automated decision making is necessary if you would like to continue to shop with us online. You have a right to reject automated decisions, but it may mean that you can only shop with us in our stores. Right to withdraw Consent – Where we are relying on your consent for processing you can withdraw or change your consent at any time.
The above rights may be limited in some circumstances, for example, if fulfilling your request would reveal personal information about another person, if you ask us to delete information which we are required to have by law, or if we have compelling legitimate interests to keep it. We will let you know if that is the case and will then only use your information for these purposes. You may also be unable to continue using our services if you want us to stop processing your personal information.
If you have any general questions or want to exercise any of your rights, please contact info@ethnoz.uk or visit https://www.Ethnoz.uk/help for other ways to contact us. In order to maintain the security of our customers' personal details, we may need to request proof of identity before we disclose personal information to you in response to any request.
The lawful bases we use to process data
We will only ever process your information if we have a lawful basis to do so. The lawful bases we rely on are;
Contract – This is where we process your information to fulfil a contractual arrangement, we have made with you.
Consent – This is where we have asked you to provide explicit permission to process your data for a particular purpose.
Legitimate Interests - This is where we rely on our interests as a basis for processing. Generally, this is to provide you with the best products and services in the most secure and appropriate way, but not where our interests are overridden by your interests.
Legal Obligation – This is where we have a statutory or other legal obligation to process the information, such as for the investigation of crime or to meet responsible lending criteria.
Vital interests – This is where the processing of personal information is necessary to protect someone’s life.
We collect and use the information that you provide to us directly, for example; when you register for an account; we use cookies and other similar technologies to collect information from your devices when you interact with our advertising or use our website (you can find out more information in our cookie policy); we keep records when you speak to our customer service teams.
Cookies are small text files that are stored on your computer, mobile device or other web enabled device when you visit the ETHNOZ website or app. Cookies allow us to “remember” your actions or preferences over a period of time, or they may contain data related to the function or delivery of our websites. We also use the term “cookie” to describe similar technologies such as pixels or tags.
Some cookies are required by our site to enable you to transact whilst other cookies enable us to give you an enhanced, personalised web experience. We use cookies for the following purposes:
We also offer you the facility to share your experience on our website through social sites such as Facebook and twitter. More information about how these providers use cookies can be found on their websites.
ETHNOZ uses the following cookies on our website and apps:
ETHNOZ uses cookies to ensure that we provide the best possible standard of service to our online customers. You can change your cookie preferences at any time by clicking on “Manually Manage Cookies” at the bottom of the page. You can then adjust the available sliders to on or off, then click “Confirm my choices”. If you choose not to consent to the use of cookies your experience of our website may be impaired and many integral aspects of the website, including (but not limited to) adding items to your shopping bag and accessing your account, will not work.
How long we keep your data for We keep your personal information as long as you are a customer of ours and generally for 7 years afterwards to comply with legal requirements. During that time, we take steps to remove any personal data as soon as we no longer need it.
We consider you a customer:
Delivery Partners – Helping us to deliver the goods you order to you including our brand partners that dispatch and deliver goods to you directly.
IT Companies – Supporting us in maintaining our website and other business systems including; providing phone lines, data storage facilities, and providing and supporting Cloud based infrastructure used in providing our products and services.
We use technologies such as cookies, pixels, and device IDs – within digital marketing networks, ad exchanges and social media networks such as Facebook’s Custom Audience to get relevant marketing messages across to you.
Payment processors – Payment card processors to process credit and debit card payments and store payment information; for example, Worldpay and PayPal.
We always ensure that personal data is secure by continuously developing our security systems and training for our employees. We have implemented appropriate technical and organisational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access, and other unlawful or unauthorised forms of processing, in accordance with applicable law.
If you use any third-party apps, websites or services to access our services, your usage is subject to the relevant third party's terms and conditions, cookies policy, and privacy policy. For example, if you interact with us on social media, your use is subject to the terms and conditions and privacy policies of the relevant social media platform (Facebook, Twitter etc.).
The following document outlines the terms and conditions for the Ethnoz website.
Your order for goods is accepted and a contract is formed between Ethnoz and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Ethnoz, nor at the point in time that you receive an email from Ethnoz acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by Ethnoz, or may be cancelled by you.
Exceptions apply to orders for personalised/customized items and goods made to your order. The order cannot be cancelled by you once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order. For a full list of exceptions to items you can return please see under the heading EXCEPTIONS TO THE RETURNS POLICY. Following formation of the contract, Ethnoz shall continue to own any goods ordered until it has received payment in full from you.
Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. You must inform us of your wish to cancel in writing either by letter, email or by using the cancellation form on the website or call 07564644484 within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS section for details of how to return goods to us.
We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. For full details of how to return goods can be found in the RETURNS section. Additional terms and conditions apply to cancelling orders for certain goods such as customised products and jewelleries. Please refer to the terms relating to the supply of those goods.
The estimated standard delivery to the UK destinations is delivered in 3-5 working days. Orders placed before 20:00 Hrs BST, Monday-Friday will be dispatched on the same day. Orders made after these times will be dispatched the following day. Orders placed on Weekends or bank holidays will be dispatched on the next working day.
The delivery charge to mainland UK is FREE on any orders. Delivery charges are applied to any orders on clearance sales.
The standard next day delivery service applies to most orders placed before 20:00Hrs. All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, Ethnoz will deliver by an alternative carrier and this may take longer. This service is not available in Northern Ireland, mainland offshore islands and selected mainland areas. However, for we will try to offer available fastest service to a customer in special need if requested. Order before 20:00Hrs Monday-Friday for home delivery the next day. Orders placed between 20:00Hrs on Friday and Sunday will be delivered on Tuesday.
Specific delivery details will be confirmed at the time you order. Delivery times cannot be guaranteed. No delivery services are available on a bank holiday. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
The next day delivery cost will be calculated at the time of check out and the cost will be paid by the customer.
Estimated Delivery- 5-7 working days, Deliver Monday – Saturday. Please note, whenever you are ordering items internationally which are sent from the UK, you may need to pay any associated customs or handling fees.
Orders placed before 20:00 Hrs BST, Monday-Friday will be dispatched on the same day. Orders made after these times will be dispatched the following day. Orders placed on Weekends or bank holidays will be dispatched on the next working day.
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Your order will be delivered from Monday to Saturday. A signature will be required for some deliveries, so please make sure someone is at the delivery address to sign for the goods or send them to an address where someone will be available. Delivery times may vary, especially during peak periods. We will try to dispatch and deliver within the estimated time frame, however please take into consideration any weekends and national holidays.
The next day delivery service applies to most orders placed before 20:00Hrs. The next day delivery service is only available in our personal courier areas and is subject to stock and courier availability and demand. When the personal courier service is not available, Ethnoz will deliver by an alternative carrier and this may take longer. Delivery times cannot be guaranteed. Specific delivery details will be confirmed at the time you order.
NB If the first 4/5 characters of any of these entries match your postcode (eg. AB12 3xx), this information relates to you. 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This service allows orders placed by credit account to be delivered to the account address as well as up to 5 other addresses. Additional delivery addresses can be added to your Account either during checkout or by logging into ‘My Account' and selecting the ‘Delivery Address' option. You must sign into your Ethnoz Account with your password to use this feature. Unfortunately, we are unable to deliver to workplace addresses. After the new address details have been entered, we will ask you to authenticate the new address against your billing address by entering your credit card details (the credit card must be registered to your billing address). Once this order has been successfully processed, you can start having items delivered to an alternative residential address. To enable us to deliver to a different address to your ‘Account Address' on some occasions we may require you to pay by credit card for your order when you checkout. The credit card must be registered to the Account Address. Alternative addresses will expire after 13 months if not used.
Returns Via Courier
You may return most items in a new and unused condition and wherever possible in the original packaging. If tags have been removed, we may be unable to process a refund.
If you want to cancel/return your order you must do so within 14 days. The 14 days will start from the day after the items were delivered to your home address.
Return Shipping: Customers are responsible for the return shipping costs unless the return is due to a product defect or an error on our part. We recommend using a trackable shipping method for return shipments.
Refunds: Upon receiving and inspecting the returned item, we will process the refund. Refunds will be issued to the original payment method.
These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Ethnoz (the "CRR Service"). To the extent of any conflict between our Privacy Policy and these Terms of Use, these Terms of Use will take precedence in respect of the CRR Service.
By submitting any content to Ethnoz, you represent and warrant that:
You are the sole author and have not copied the content from any third party;
All content that you post is accurate;
Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity. You further agree and warrant that you shall not submit any content: That is known by you to be false, inaccurate or misleading; That infringes any third party's copyright, trademark, or privacy; That is, or may reasonably be considered to be, defamatory, racially or religiously biased or offensive, contains obscene language, or is threatening or harassing to any individual, partnership or corporation; That includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or That contains any computer viruses, worms or other potentially damaging computer programs or files. For any content that you submit, you grant Ethnoz a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete any content on our websites that we deem, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. We do not guarantee that you will have any recourse through Ethnoz to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Ethnoz, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Ethnoz, its agents, subsidiaries, affiliates, partners or third-party service providers and their respective directors, officers and employees. By submitting your email address in connection with your rating and review, you agree that Ethnoz and its third-party service providers may use your email address to contact you about the status of your review and other administrative purposes.
These terms and conditions set out the basis on which you can use our website and place orders for items from Ethnoz online. To register on the site and to place orders with Ethnoz you must be aged 18 or over and a UK resident. By ordering goods from Ethnoz Online you are deemed to have understood and accepted these terms. The supplier of the goods featured is Ethnoz Limited, Registered number 14082975 (England and Wales). You may contact us by email through the help section at ethnoz.uk or call us on 07564644484 Lines open 9am to 8pm Monday to Sunday.
The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order. All prices shown are cash prices in sterling. Prices of goods displayed in and ordered through Ethnoz Online may differ from prices in-store.
All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.
All orders for products are subject to availability
Ethnoz take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.
This information is supplied in English only and we will continue to communicate in this way during your agreement with us.
If any of this information changes, we will tell you by updating the terms and conditions at ethnos.uk/terms or by including details.
Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.
