Frequently asked question

We regularly update our collections to bring you fresh and unique products inspired by various cultures. Follow us on social media or subscribe to our newsletter to stay informed about new arrivals and promotions.

You can reach our customer support team by emailing info@ethnoz.uk or by calling +44 7564644484. We are here to assist you with any questions, concerns, or inquiries you may have.

Yes, we are committed to ethical sourcing and fair trade practices. We strive to ensure that our products are produced with respect for the artisans and communities involved in their creation.

Currently, we deliver products to anywhere in the UK mainland. International shipping may be available in the future, so stay tuned for updates.

Our Return Policy provides details on the eligibility and process for returns. If you receive a damaged or defective item, or if you wish to return a product, contact our customer support team within 14 days of delivery. We will guide you through the return process and provide a resolution.

Orders can be canceled or modified within a specified time frame. Please refer to our Cancellation Policy for details. If you need to make changes, contact our customer support team promptly for assistance.

We accept a variety of payment methods, including credit/debit cards and other secure payment options. During the checkout process, you can select your preferred payment method.

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package. If you have any concerns about the delivery, please contact our customer support team for assistance.

To place an order, simply browse our website, select the products you wish to purchase, and add them to your cart. Follow the checkout process, providing the necessary shipping and payment information. If you encounter any issues, feel free to contact our customer support team.

Ethnoz Ltd is a platform that curates and offers a diverse collection of products inspired by cultures around the world. From handcrafted items to unique home decor, our goal is to celebrate cultural diversity and provide meaningful products to our customers.